Vaneurin Petro Chem (Pty) Ltd
Effective Date: 2025/04/16

1. Introduction

Vaneurin Petro Chem (Pty) Ltd (“Vaneurin”, “we”, “us”, “our”) is committed to safeguarding your personal information in compliance with South African law, specifically the Protection of Personal Information Act (POPIA) and related data protection legislation.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our company—whether through our websites, platforms, sales, or service engagements.

2. Scope

This policy applies to all customers, suppliers, service providers, website visitors, and any other data subjects whose personal information we process in the context of our business operations in the Petroleum, Industrial Chemicals, Auto Care, and Other sectors.

3. Information We Collect

We may collect and process the following categories of personal information:

  • Identification Information: Name, ID number, business registration
  • Contact Details: Address, phone number, email address
  • Payment & Billing Information: Bank account details, VAT numbers
  • Usage Data: Website analytics, cookies, social media engagement
  • Correspondence: Emails, messages, calls, service queries
  • Regulatory Data: For legal compliance (e.g., FICA, tax laws)

4. How We Collect Your Information

We collect information:

  • Directly from you (via forms, email, telephone, in-person)
  • From your interactions on our website, social media, or e-commerce portals
  • From third-party service providers (with lawful justification)
  • Via cookies or similar technologies (see our Cookie Policy)

5. Purpose of Processing

Your information is used for:

  • Fulfilling orders, deliveries, and providing services
  • Internal operations and record keeping
  • Communicating with customers and partners
  • Verifying identity and compliance (e.g., anti-fraud measures)
  • Improving our products, services, and customer experience
  • Marketing (only with your explicit or implied consent)

6. Legal Grounds for Processing

We process personal information based on one or more of the following:

  • Consent (where applicable)
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests of Vaneurin Petro Chem (balanced with your rights)

7. Disclosure of Information

We may share your personal data with:

  • Authorised employees of Vaneurin Petro Chem
  • Service providers (IT, logistics, payment processors)
  • Regulatory authorities when legally required
  • Legal or compliance partners (auditors, attorneys)
  • Third-party marketers (only with consent)

We do not sell your personal information under any circumstances.

8. Data Protection and Security

We implement industry-grade technical and organisational security measures including:

  • SSL encryption on websites
  • Secure access protocols
  • Employee access controls and confidentiality agreements
  • Regular data security reviews

9. Data Retention

We retain your personal information for as long as necessary for:

  • The purpose it was collected
  • Legal or regulatory requirements
  • Contractual obligations

Afterward, data is securely deleted or anonymised.

10. Your Rights (Under POPIA)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to processing or request restriction
  • Withdraw consent (where consent was the basis)
  • Lodge a complaint with the Information Regulator

11. Cookies & Tracking

We use cookies for analytics, user experience, and marketing purposes. You can manage cookie preferences in your browser settings. For more information, refer to our [Cookie Policy].

12. International Data Transfers

Where applicable, personal data transferred outside South Africa will only be shared with countries or parties who uphold adequate data protection standards in line with POPIA requirements.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. Material changes will be communicated on our website or directly where appropriate. Continued use of our services constitutes your acceptance of the updated terms.

14. Contact Us

Information Officer: Bianca Swart
Email: Vaneurinchem@gmail.com
Telephone: +27 12 030 1991
Company Address: 16 Grootvlei R101, Pretoria, South Africa
Website: www.vpchem.co.za

For POPIA-related queries, you may also contact the Information Regulator (South Africa) at www.justice.gov.za/inforeg/.